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Property Tax Appeal Services Agreement
1. Agreement to engagement
This Services Agreement (the "Agreement") is a binding agreement between you ("you" or the "Owner") and Tax Appeal HQ LLC, a Georgia limited liability company ("Tax Appeal HQ," "we," "us," or "our"), governing our Georgia residential property-tax-appeal representation (the "Services"). You enter into it by accepting it at sign-up and by signing the Letter of Authorization (the "Authorization") we present in the next step.
This Agreement is separate from our Terms of Service (which governs your use of taxappealhq.com). Both apply; this Agreement controls for any conflict about the Services.
We may update this Agreement. For operational, non-economic changes we update the "last updated" date and notify you; continued use is acceptance. For material economic changes (the fee rate, any floor, or how Annual Check-In works) we will obtain your affirmative acceptance before they apply to you, and you may cancel under Section 6 if you decline.
2. Eligibility
You may use the Services only if you are at least 18, can enter binding contracts, are the record owner of the Property (or an authorized agent of the owner with authority to retain representation and bind the owner), and own property in a Georgia county we serve. If you sign for an entity (LLC, trust, partnership, estate), you represent you have authority to bind it, "you" means both you and the entity, and you personally warrant that authority and agree to indemnify Tax Appeal HQ against any claim that you lacked it (e.g., from a co-owner, member, beneficiary, or executor). This is in addition to Section 11.
3. The Services
You are hiring us to try to lower the fair market value the county placed on your Property for the tax year identified in the Authorization. In Georgia your assessed value is 40% of fair market value, and your bill is calculated from the assessed value — so the number we work to lower is the fair market value on your annual assessment notice. When you sign up you authorize us to: evaluate your value using comparable sales, condition, and available data; prepare and file the appeal with the county Board of Tax Assessors; represent you through the county Board of Equalization (the "Appeal Authority") including evidence, communications with the assessor, hearings, and settlement; and keep you updated by email (and SMS if you opt in).
We are not a law firm and we do not give legal, tax, or financial advice. We are not your attorney. We act only as your authorized representative for the property-tax-appeal process described here. For anything beyond that — ownership/title disputes, probate, divorce, or litigation past the Appeal Authority — consult a licensed attorney.
Scope. Our representation covers: the initial appeal filed with the Board of Assessors; any informal review with the assessor; the hearing before the Board of Equalization; and any settlement or pre-hearing negotiation. It does not cover: appeals beyond the Board of Equalization (including to superior court or any other court or secondary review body) unless we separately agree in writing; disputes about ownership, boundaries, or title; tax disputes unrelated to assessed value (millage/rate challenges, exemption-eligibility disputes, billing errors); or any matter outside the Appeal Authority's process. If your outcome is one you wish to appeal further, we will notify you of the deadlines and, where appropriate, recommend you engage a licensed attorney for that step — at your cost and your choice. We are owed nothing from any such further proceeding.
We may decide not to file. After evaluating your Property we may, in our reasonable judgment, decline to file (for example, where a successful reduction looks too unlikely to justify it). If we do: you owe us nothing — no review fee, no minimum, no charge of any kind; we'll tell you within 30 days (after the later of your acceptance or your assessment notice issuing), with a brief reason; and you remain free to file yourself or hire someone else before your county deadline.
4. Tax-appeal supplemental terms
Letter of Authorization. To represent you, we need you to e-sign the Authorization in the form Fulton County (or your county) requires, naming Tax Appeal HQ LLC as your authorized representative to access records, correspond with the county, receive notices, and negotiate/settle the appeal as described below. Where Georgia law requires your personal signature (e.g., a homestead or special-exemption certification of residency, age, income, or disability), you sign that yourself — we will not sign it for you.
Your assessment notice. You agree to give us a copy of your annual assessment notice for the tax year, or to confirm you didn't receive one (and forward it if it arrives later). If you don't, you authorize us to withdraw the appeal.
Multi-year benefit. Georgia's three-year valuation freeze (Section 4A) is provided by state law, not by us. Regardless of whether it applies, our fee is calculated on first-year savings only — never cumulative.
Your cooperation. You agree to give accurate, complete information (including known defects or damage that affect value) and to respond promptly to requests for information or signatures. If your non-cooperation materially impairs the appeal, we may withdraw it and this Agreement terminates as to that appeal; no fee is owed for an appeal withdrawn for non-cooperation unless a successful reduction was already finalized.
One firm at a time (exclusivity). You represent you haven't engaged another firm for the same Property and tax year, and won't while we're your representative of record. If you'd rather use someone else, cancel under Section 6 first. If you breach this while we're still representing you: we may withdraw; and if we have already filed, we are entitled to our full fee on any reduction obtained for the Property that year regardless of who finalized it; if we have not filed, no fee is owed (our estimate and pre-filing analysis don't by themselves earn a fee). We may recover hard costs we actually incurred. 7-day cure: tell us of an inadvertent dual engagement within 7 days and end the other one, and we treat it as no breach.
Settlement authority. Georgia BOEs routinely use pre-hearing settlement/informal conference. You authorize us to accept, without separately consulting you, any settlement that reduces your assessed value below the value on your most recent annual notice. We will not accept any offer at or above the noticed value — we'll proceed to the hearing instead. A value the Board of Equalization itself imposes at a hearing is its decision under its own procedures, not a settlement we agree to. We'll tell you the result promptly.
4A. Georgia-specific terms
Appeals are filed with the county Board of Tax Assessors and, if not resolved informally, proceed to the county Board of Equalization for hearing and decision.
Three-year valuation freeze (O.C.G.A. § 48-5-299(c), as amended 2024, eff. Jan 1 2025). A successful reduction generally protects your value from increase by the Board of Assessors for the next two tax years (three years including the appeal year), subject to statutory exceptions (substantial additions/new construction, classification change, parcel-boundary change, change in use, loss of homestead, and failure to attend the hearing or provide written evidence). A "no change" outcome does not attach the freeze. The freeze attaches when the reduction is established by either (i) an appeal decision under § 48-5-311, or (ii) a written agreement signed by the Board of Assessors and you (or us as your representative). Where the Board offers a reduced value (e.g., a 30-Day Change Letter), we countersign and return the acceptance on your behalf so the freeze attaches as a signed written agreement under path (ii). This benefit is state law, not ours; our fee is on first-year savings only.
85% temporary billing. While your appeal is pending, Georgia bills the temporary tax at 85% of the lower of your current- or prior-year value. As your representative we elect the 85% option by default; the bill is recalculated when your appeal resolves and any overpayment is refunded. You remain responsible for paying the temporary bill on time (your mortgage escrow handles it if applicable).
5. Fees and payment
Contingency only — if we don't reduce your assessed value, you owe us nothing. If we do, our fee is 30% of your first-year tax savings. There is no minimum and no per-appeal cap. No upfront fee, no review fee, no subscription, no hidden fees. Help with exemptions is always free.
How savings are calculated. "First-year tax savings" = (original assessed value − final assessed value) × the applicable millage rate. We exclude from the fee base any portion of the reduction attributable to exemptions or caps you were already eligible for before the appeal (homestead, senior, disability, etc.) — we are paid only on savings our representation produced, not on benefits you already had.
When due. We invoice within 10 business days after the Appeal Authority issues a final decision reducing your value, or a written settlement reducing your value is reached — whichever is first. Payment is due within 30 days, by card via our processor (Stripe).
Card on file. At sign-up you provide a payment method we keep on file with Stripe. You authorize us to charge it only when all three are true: (1) we filed an appeal for that tax year (after Year 1 this requires your yearly authorization under Annual Check-In); (2) the appeal produced a successful reduction; and (3) we've invoiced you. We email a receipt for every charge. You can revoke by replacing the method in your account or emailing us; revocation doesn't cancel amounts already owed.
Installments (optional, no extra cost). You may elect at sign-up to pay in three equal monthly installments via our processor: the first ~24 hours after the win notice (or the invoice date if later), the next two at 30-day intervals.
Late payment. Unpaid 30 days after the invoice date accrues 1.5%/month (or the legal maximum if less), as O.C.G.A. § 7-4-16 permits for commercial accounts. We may refer unpaid invoices to collections, and if we do, you agree to pay our reasonable costs of collection — including collection-agency fees, court costs, and reasonable attorney's fees.
Annual Check-In (free; you decide each year). On by default, off anytime. Each year when a new assessment notice issues, we re-score your Property against current comps and email you a recommendation, estimated savings, the fee terms, and your deadline. We only file a future-year appeal if you affirmatively say yes, and we only charge if that year's appeal succeeds. We charge nothing to watch, evaluate, or tell you what we found. During an active three-year freeze we won't send check-ins (filing then could break a freeze that's already saving you money); they resume when the freeze ends.
Fee disputes. Tell us within 15 days of an invoice with your basis; we'll respond within 15 business days and work in good faith. Late fees don't accrue on a disputed portion during resolution; the undisputed portion's deadline still runs.
6. Cancellation
Cancel anytime by emailing us or via your account. Before we file an appeal, you may cancel with no fee owed. After we have filed, we retain the right to fully prosecute that appeal through the Appeal Authority for the tax year identified, and our fee on any resulting reduction remains due — or, with your consent, we may instead withdraw it. Cancellation stops future Annual Check-Ins and does not affect appeals already filed or in progress.
7. SMS and communications consent
SMS is optional and not a condition of Service; email is primary. If you opt in you agree to recurring automated/non-automated texts about your appeal, billing, and support (reply STOP to stop, HELP for help; message/data rates may apply). You separately consent to account- and appeal-related emails and occasional calls, even if your number is on a do-not-call registry.
8. Electronic communications and signatures
You agree electronic agreements, notices, invoices, and receipts satisfy any "in writing" requirement, and you consent to electronic signatures under the federal E-SIGN Act and Georgia's UETA — including for this Agreement, the Authorization, future-year authorizations, and any document we ask you to sign. You may request paper copies (emailed request; we mail within 10 business days, free) and may withdraw electronic-communications consent (which, because the Services rely on it, we treat as a cancellation under Section 6).
9. Disclaimers
THE SERVICES ARE PROVIDED "AS-IS." WE MAKE NO REPRESENTATION THAT AN APPEAL WILL PRODUCE ANY PARTICULAR OUTCOME, AMOUNT OF SAVINGS, OR ANY REDUCTION AT ALL. ANY SAVINGS ESTIMATE IS BASED ON PUBLIC DATA AND OUR COMPARABLE-SALES ANALYSIS AT A POINT IN TIME; ACTUAL OUTCOMES DEPEND ON THE APPEAL AUTHORITY'S JUDGMENT, DATA QUALITY, AND THE LAW AS APPLIED AT HEARING. NOTHING IN THE SERVICES IS LEGAL, TAX, OR FINANCIAL ADVICE. Some states limit implied-warranty exclusions, so some of the above may not apply to you.
10. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/SAVINGS, ARISING FROM THIS AGREEMENT OR THE SERVICES. OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) $500 OR (B) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT. These limits do not apply to our gross negligence, willful misconduct, or fraud; our breach of confidentiality/data-security duties; or any liability that can't be limited under law, including the Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.).
11. Indemnification
You agree to defend and indemnify Tax Appeal HQ and its members, officers, employees, and service providers against third-party claims arising from: your fraud or intentional misconduct; false or misleading information you gave us (ownership, condition, authority, prior appeals); your lack of authority to bind the owner or an entity; your violation of law or a third party's rights; or your material breach of this Agreement. We'll give prompt notice and may control the defense at your expense; you won't settle without our consent (not unreasonably withheld).
12. Dispute resolution — binding arbitration and class-action waiver
Please read carefully — this affects your right to sue in court.
Informal first. Before arbitration, you and we will try to resolve any dispute informally for at least 30 days (send notice to [email protected] with your name, contact info, the dispute, and the relief sought).
Binding individual arbitration. If that doesn't resolve it, any dispute arising out of or relating to this Agreement or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single neutral arbitrator. Any in-person hearing will be held in the Georgia county where you reside (or by phone/video/documents). The arbitrator may award any remedy a court could, subject to this Agreement; the award is final and enforceable in any court of competent jurisdiction.
Class-action waiver. YOU AND TAX APPEAL HQ AGREE DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS — NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or hear a class proceeding. A court (not the arbitrator) decides the enforceability of this waiver.
Exceptions. Either party may bring an individual action in small-claims court, or go to court to seek injunctive/equitable relief, enforce IP rights, or compel arbitration/enforce an award.
Opt out. You may opt out of arbitration by emailing [email protected] within 30 days of first agreeing, stating you opt out and including your name and address. Opting out doesn't affect the rest of this Agreement.
13. Governing law
This Agreement is governed by Georgia law, without regard to conflict-of-laws rules. To the extent a dispute is in court rather than arbitration, venue is the state and federal courts in Fulton County, Georgia, and you consent to their jurisdiction.
14. Termination
This Agreement stays in effect while you're a customer or have an open appeal. We may suspend or terminate at our discretion. If we terminate without cause during an active appeal, you owe no fee for that appeal and we withdraw the Authorization. If we terminate for cause (breach, including exclusivity, or a violation of law), our right to fees on any reduction resulting from work we did before termination survives. Sections 5 (for amounts due), 9, 10, 11, 12, and 13 survive termination.
15. Miscellaneous
Entire agreement (with the Privacy Policy, Terms of Service, and Authorization). Severability. No waiver. You may not assign; we may assign in a merger/financing/sale. No partnership/agency except the limited representation in the Authorization. Force majeure. Notices to us at the address/email in Section 16; to you at your account email.
16. Contact
Tax Appeal HQ LLC · Milton, Georgia · (404) 467-6319 · [email protected]